Customer Service

shipping

Regular stationery orders (not wedding invitations) ship with USPS within 5 business days of order placement.  You will be notified when the order goes out, and if applicable, a tracking number will be provided.  We utilize price tiers to generate shipping prices as follows:

USPS First Class Shipping
$0.00 - $3.50 $0.50
USPS First Class Shipping
$3.51 - $7.00 $1.25
USPS Priority Shipping
$7.01 and up $5.95

If there is a discrepancy of more than $2 in the shipping price charged, we will refund the difference.

International Orders:  we are happy to ship internationally.  Please note, however, that international orders often take 15 business days or more to arrive.  We wish we could hand deliver it to you, but unfortunately we're at the mercy of the postal system! 

International shipping is a flat $20, but we do reserve the right to reach out and let you know if the cost ends up being $25 or more.  Unfortunately, the costs vary widely from country to country and item to item.

Expedited Orders:  please email info@dodelinedesign.com and we will do our very best to accommodate your request.  For wedding invitations, you can simply add a rush fee.

returns + refunds

Non custom items...

We will accept returns on items in their original condition within 7 business days of purchase.  All returns are subject to a 10% restocking fee.  E-mail info@dodelinedesign.com to let us know to expect your order.  Ship returns to:

Dodeline Design
Attn: Returns
1051 Johnnie Dodds Boulevard
Suite E
Mount Pleasant, SC 29464

Refunds are issued upon receipt of the item.

Custom items...

Because of the personalized nature of wedding invitations, programs, etc., we are unable to accept returns or exchanges on these items.

If an item arrives damaged...


Please contact us to let us know about the situation. We take the utmost care in packaging all of our shipments and although we are unable to be responsible for negligence on the part of the shipping company, we will do our best to work with you in that unfortunate circumstance. We'll figure it out together!